budgetvm

Network Uptime:

We Guarantee the BudgetVM network Infrastructure to be available 100% of the time per month. In the event the network is not available 100% of the time we will provide an account credit, the account credit will be 1 day service credit for every .1% of downtime per month. We also guarantee that the network packet loss shall not exceed 0.3% on the BudgetVM network.

 

Hardware Node Uptime:

We guarantee that the hardware nodes will be online 100% of the time per month. In the event the hardware node is not available 100% of the time we will provide an account credit, the account credit will be 1 day service credit for every .5% of downtime per month.

Private Node, Dedicated Server Hardware Replacement:

For Customers who purchase private nodes or dedicated servers we offer a 4 hour hardware replacement guarantee. In the event we do not replace the failed hardware within 4 hours we will credit your account for (5) days of service.

 

The "Fine" Print:

The BudgetVM network is defined as the point where our routers connect the facility to the internet. If your account is the target of a DDOS attack the SLA does not apply. SLA's apply to accounts in good standing. They do not apply for overdue or suspended accounts.